Musings of Ryder Step

So my wife and I ordered a package, which shipped out on April 24th. Well its May 1st and there is no sign of the package. The package came from ohio and was destined for Michigan, not that far. So I called fedex, and found out the 'normal' fedex employees can't do anything about smart post. Also my most memorable moment with the fedex employee was when she said "I don't know anything about that, I don't work for the post office." So they don't work for the post office, they just use the post office to deliver packages... Wtf? So they tried to transfer me to smart post but they wouldn't answer, so I asked the operator for the number for smart post, and she informed me they don't have one. So I call back a little later and immediately ask to be transfered to smartpost. So I get forwarded to an automated system that says to pick 1 2 or 3 and all 3 options just take me back to the main menu. So then I start pressing 0, which also brings me back to the automated menu which is useless.

In the end I got my local post office dude to forward the package to me in Florida. He was more helpful in 10 seconds than spending 20min on the phone with fedex.

Moral of the story is, if you are in a job that encourages you to not help customers, work for a new company. I can't imagine being in a customer support job where standard protocal is to redirect requests somewhere else.

Btw I wrote this post on my phone so forgive any errors.